New Patient Experience
Entering the beautifully appointed reception area of Mark D. Tiernan, DMD & Assoc. and FASTBRACES, you will experience a relaxing and home-like setting designed specifically for putting the patient at ease & to make you feel comfortable. In the winter and colder months, the warm fireplace beckons a perfect setting for reading magazines, books and having a hot cup of tea or coffee, prior to your appointment.
Our reception professionals greet you by name and with a smile. They will be happy to assist you with any required paperwork, the insurance information you provide the office, and any x-rays you may have brought with you from a previous office.
As a new patient, our desire is to welcome you as family. One of our highly skilled and educated hygienists (we refer to them as our “hy-geniuses!) will call you by name & walk with you to one her comfortable treatment rooms. If necessary digital radio-graphs (or x-rays) will be made of your teeth and jaws. This could include several types of different x-rays depending upon your specific needs.
Our hygienists are trained and licensed to provide not only local anesthesia but also nitrous oxide should you need or desire either. You will be given a “smile evaluation” sheet to fill out. Should there be anything about your smile you would like changed, you, the hygienist, and Dr. Tiernan can discuss it.
Upon completion of the hygienist’s work, Dr. Tiernan will be invited in to meet you, review your x-rays with you and thoroughly discuss the findings of your hygienist’s exam. This comprehensive examination will reveal any required dental work. Dr. Tiernan, in his kind and gentle manner, is very skilled at breaking down procedures to layman’s terms so you, the patient, are very comfortable and understand the diagnoses and treatments discussed. Our office’s Patient Insurance Advocates are highly trained in assisting you to maximize the benefits offered to you by your insurance company.
At the end of your initial appointment, you can leave feeling confident in your upcoming next appointment. You will know what day, time and what will be accomplished, the approximate time needed for that appointment and the cost to you and your insurance company (as close as your insurance will allow our Patient Insurance Advocates to estimate.)
Our new patients thoroughly enjoy their first encounter with Dr. Tiernan and his wonderful group of ladies. We know you will too! WELCOME!
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